Frequently Asked Questions

General Questions

Our system tracks vehicles in real-time from GPS data and provides arrival predictions and transit information on the web, through our open API, and with the Rider app on Android and iOS devices free of charge. We work with many different municipalities, universities, corporations, and transportation companies (referred to collectively as “agencies” or “the agency”) across the US, Canada, and Australia. We provide hardware solutions for some agencies, but often integrate with existing vendors and technologies. We don’t manage or operate the vehicles, drivers, dispatchers, and all the other moving pieces for an agency’s transit system. If you have any questions or want help bringing TransLoc to your commute, contact us at
In an effort to provide the best possible experience, we can’t support some operating systems and older devices on the Rider apps. For Android users, you can still access our classic app in the Play store by searching for “TransLoc Transit Visualization.” If you don’t have a smartphone, click here.

If your agency isn’t on the list, let them know you want TransLoc Rider!

TransLoc passes on to the right party all feedback related to transit service. This may be a university, municipality, shuttle service, or other 3rd party supplier. To submit your feedback, select the “How was your ride?” option in the settings menu of the Rider app. If you prefer, you can also send an email to
For a full list of our current partner agencies, click here.

Rider App

Our Rider app is available on both Android and Apple devices. If we serve an agency in your area it will be suggested automatically after launching the app for the first time, or you can select an agency from the settings menu inside the app. You can check the app’s description for an up-to-date list of which agencies we serve, with more coming all the time.
Yes, we also provide access to each agency’s map through a mobile-friendly webpage. Simply visit your agency’s map page on a mobile device and you’ll be redirected to our mobile web interface. You can find a link to this interface on a desktop computer by clicking “Mobile” in the navbar at the top of the map page and scrolling down to the Mobile Web section.
We provide anonymized data to the agencies we work with about how commuters use their system to get around. This data is used to improve the placement of stops, the volume of vehicles on route, and helps agencies plan for the future using modern, accurate methods. Contributing your totally anonymous data is optional and can be disabled at any time from the settings menu in the app without affecting your user experience.
Both the Android and iOS versions of Rider use special protocols for location-aware apps, provided by Google and Apple, to collect location data with minimal impact on battery life. When the app is open, we boost GPS accuracy to find nearby stops and vehicles. Location data is enabled by default to make your experience as smooth as possible. Both apps can be used with location data completely disabled.
In some cases, the TransLoc system is unable to provide an estimated arrival time for a vehicle at a stop. Issues with GPS satellites, cellular networks, traffic, and route changes can all contribute to missing arrival predictions. In this case, we recommend going by the published schedule for your transit system until predictions are restored. If you are experiencing issues with arrival predictions, you can submit feedback through the app.
The TransLoc system uses a constantly-learning algorithm to determine when it will arrive. A 15 minute arrival prediction can be interpreted as “it should take the vehicle 15 minutes to get to the stop from where it is now.” Service outages, unusual traffic, and duckling crossings are unpredictable; arrival predictions will constantly update to give our estimated time for a vehicle behaving normally.
We make all routes available all of the time to help riders plan ahead. You can see the shape of a route, which stops it services, and set alerts even if it isn’t active right now. Route labels generally indicate what time of day (or in which circumstance) the route will be active and have slightly different colors to differentiate them. Additionally, in the Android Rider app, inactive routes have grey text in the route select screen.
If you’re launching the app for the first time it may take a while to load data for your nearby agencies. We recommend finding a place with strong cellular reception or connecting to a WiFi network first. If the app doesn’t load after a few minutes simply end the app with your phone’s task manager and relaunch it. Large agencies and major metros gather a lot of data during first-time launches and may take longer than other regions.
We love to hear from our riders! Look for the “App comments” section of the settings menu in the Rider app to send feedback to us. You can also send an email to

Using OnDemand Through the Rider App

  1. Open up the Rider application and select your transit agency.
  2. Click the OnDemand icon to access your transit agency’s OnDemand services. Note that some transit agencies have not enabled OnDemand, therefore the OnDemand icon will not be visible in the Rider application.
  3. Create a free TransLoc account if you haven’t done so already (required if you want to submit a ride request through OnDemand). Do you have a university login? If so, sign in with your university login first before creating a new TransLoc account.

1. Select your transit agency in the TransLoc Rider application.

2. Tap the OnDemand icon to access your agency’s OnDemand services.

3. Choose your university under the text that states or sign in with your university login.

4. Use your university login to sign in.

5. After signing in with your university login, you will be prompted to a) sign up for a new TransLoc account and b) use your existing TransLoc credentials to sign in. Choose option a if you do not already have a TransLoc account. TransLoc accounts are completely FREE.

6. Signed in? Great. Now select an active service and submit a ride request!

OnDemand rides are scheduled from a web application accessed through the TransLoc Rider application, or by going directly to When you’re viewing a transit system associated with OnDemand service, you’ll see this icon (at the top of your screen on Android devices).

When the icon is blue, OnDemand service is available and clicking the icon will allow you to schedule a ride. When the icon is gray, OnDemand service is unavailable or currently out of service. Clicking this icon will display information about the OnDemand service. If the icon does not appear, that means your school does not have OnDemand.

  1. After tapping the icon and signing in to your TransLoc account, click the Request a Ride button.
  2. Enter the address where you would like to be picked-up. There are multiple ways to input an address:
    1. Type the address into the search bar.
    2. Click the My Addresses drop-down and select the address from the list. If you do not have any saved addresses, you can add them to the system.
    3. Move the pin on the map by dragging the map on the screen. The green pin’s location is where you’ll be picked-up.
  3. Enter the address where you would like to be dropped-off.
  4. Select the number of passengers for the ride. If it’s just you, click Just Me.

It’s easy! Follow these steps:

  1. Sign in to the OnDemand system via the TransLoc Rider app or your computer by going to
  2. On the left-hand menu, click My Addresses.
  3. Click the Create Address button.
  4. Enter the address for the location on a single line. For example:
    • 4505 Emperor Blvd, Suite 120, Durham NC 27703
  5. Enter a name for the address. This should be a unique name you can use to identify the address.
  6. Click Save to confirm and save the address.

Once you’ve scheduled a ride, click View Ride and you will be taken to a live map showing your pickup and drop-off locations along with the vehicle itself. This page also displays your estimated pickup time.

We will also send a text message to the phone number you provided for your account (Note: you will not receive text messages if you did not provide a mobile phone number for your account). This message will be sent between 3-5 minutes prior to the vehicle arriving to your pickup location, giving you plenty of time to prepare and be waiting for the vehicle. A text message will also be sent to you when the driver arrives at your location to provide yet another reminder to go to the vehicle.

Canceling a ride is simple. To do so, follow these steps:

  1. Sign into the OnDemand system via TransLoc Rider or your computer.
  2. On the left-hand menu, tap or click My Rides.
  3. Tap or click the ride you would like to cancel.

Tap or click the Cancel Ride button at the bottom of the screen. Your ride is now canceled.

No. If you wish to change your ride or schedule a new one, you must cancel the one you currently have scheduled.

Of course, you do. All users have the ability to enable the Wheelchair Access Required option before confirming their trip. The OnDemand system will only dispatch wheelchair-enabled vehicles to users who enable the Wheelchair Access Required option.

TransLoc Rider with Uber Integration

We’ve partnered with Uber to improve the experience of public mass transit for users of our Rider application. This partnership allows riders to combine multiple modes of transit (more specifically, Uber and public transit) together for a seamless, enjoyable mobility experience.
We’re beginning our pilot program with two agencies: GoTriangle in the Raleigh-Durham-Chapel Hill area of North Carolina and MATA in Memphis, Tennessee.
The pilot begins March 3, 2016 for GoTriangle and March 22, 2016 for MATA.
Fear not! Our pilot program is just the start of something much bigger. We’ll be expanding to other agencies shortly thereafter.
Within the existing TransLoc Rider app (available for both iOS and Android devices), you will see a new icon when your agency has the Uber integration enabled (March 3 for GoTriangle and March 22 for MATA). The icon will appear on the map view and will take you to a screen where you can enter your destination and find a better way to get there.
At this point, the only travel mode option (other than transit or walking) that our app will offer is Uber.
The Uber integration is meant to improve the usage of transit by making it easier to get to or from existing transit service.

For example, let’s say there’s a bus that will take you from home to work. Next to your office is a bus stop, but you don’t live close to transit. The Rider app will now allow you to plan your trip and see options that combine both Uber and fixed-route transit. Further, this combined option allows you to save both time (since Ubering eliminates the need to walk to your stop) and money (since fixed-route busses are a more economical option than driving yourself or Ubering the entire way).

Absolutely! When you enter your destination, TransLoc Rider determines trip options that work for you and presents them within the app. Regardless of whether or not you’re an existing transit rider or a first-timer, you’ll be able to get value from the integration.
Yes. Within the TransLoc Rider app, when an Uber trip is recommended as an option, you’ll be able to click a button and book your Uber. Once this button is clicked, you’ll be asked to log in to your existing Uber account or create a new one.
For this first release, it isn’t possible to change the time you wish to travel. The app defaults to you leaving immediately, and the departure and arrival times are shown within the trip itself. In future versions, it will be possible to change the time at which you prefer to travel.
For this first release, it isn’t possible to change the location from which you depart. The app defaults to your current location. In future versions, it will be possible to change your origin location manually.
Yes! Once you’ve entered your destination, a “More Options” link appears in the top right hand corner of the app. Clicking this will show additional if any are available.
There are two main reasons why a walking leg is shown instead of an Uber leg:

  1. We are only partnering with select agencies during the pilot program (GoTriangle starting March 3 and MATA starting March 22). If your route includes results from other transit agencies, we may be unable to include an Uber leg as a first mile / last mile solution.
  2. The Rider app attempts to determine the most optimal option for your trip. Sometimes, this option includes a decent amount of walking. We’ll continue to improve our algorithms as we move forward to improve the options that are offered.
If an Uber is to be used for a leg in the trip, it will be shown within the app. A “Book Uber” button will appear along with the time at which the Uber should be requested. Clicking this button will take you through the process to request your Uber.
Your Uber account will be used for payment (see the previous question for additional information on booking an Uber).

SMS & Mobile Web

Actually, it’s not. We designed the Mobile Web site so that it would be inexpensive to access, even if you don’t have a data plan. The site relies mainly on text to display bus location and destination and doesn’t have any complex graphics to load, meaning you won’t use many kilobytes to access the real-time location of your bus. Check with your operator to determine the rates that apply to your phone and plan.
Most mobile phones on the market now have internet-capability even if you don’t have a smartphone. You can check for the internet on your phone by looking for a web browser with one of the following labels (depending on your phone and carrier): net, web, browser, Chrome, Opera, Safari, Internet Explorer, MediaNET (on AT&T Wireless), Power Vision (on Sprint), or Get It Now > News & Info (on Verizon Wireless).